From the initial stages of recruitment to ongoing motivational training, our HR managers and team leaders use their proven practices to hire and retain the best people, keeping staff turnover rates down. Dedicated call center agents deliver a positive buying experience and generating return business with a relationship-based service.
Maximize your revenue and reach your target audiences through search engine results pages, mobile media, and major offline marketing channels.
Employee records data entry and management, data tracking, payroll processing and administration. Invoice / billing and statement processing, credit card, payments, accounts receivable. DYNINNO provides financial intelligence that is accurate, on-time, accessible and actionable through accounts payable, tax and payroll reporting services.
Every agent retains real-time access to the help desk service, which streamlines the resolution process of any technical difficulties, without sacrificing the sale.
Every contact is recorded and archived to guarantee the transparency of all operations, allowing compliance supervisors to enforce your quality standards.
Industry experts analyze and focus on your specific requirements to generate an ultimate plan maximizing your return on optimization spending and keeping competitive edge. Track, prioritize and process pending transactions with greater speed and efficiency, regardless of if they are thousands of miles apart.
Optimal queuing mechanism with agent prioritization logic, delivering calls to the right agent, with the right expertise and the best conversion results.
Customer information and market research and processing, customer database building and administration. Our analytical solutions are created for marketing and advertising, front-end development, VoIP-system and customer behavior, commission schemes performance and much more.
Precisely the right features and no third party licensing fees – this is the essence of our approach to sustaining long-term cost efficiency by utilizing open-source platforms.
We take programed modules and set them up according to your business needs, for example we can change commission percentage depending on geographical position of your office, season or manager’s specialization. CMS system allows you to customize your website’s sections or landing page within couple of clicks. With VoIP solution you can set-up easy or complex logic for any calls routing. DYNINNO ensures your business never stops. We've spent decades refining our sales and business lead generation practices so you can reach your goals faster and more cheaply than doing it internally, with full 24/7 access to all calls, leads and recordings on your campaign. Let's discuss your road-map and customise it while your business processes evolve.
We saved more than $100,000 and exceeded every quality and customer service objective. The result: more than 210,000 additional sales per year and a 42% conversion rate increase.
Travel Management Group,
an ITN managing company