We recruit and train sales and support staff that talk client’s language, 24/7. Independent sales agents recruited and trained by us are able to take over 10,000 calls daily, delivering ultimate performance.
We provide full order processing integration, lead generation campaign management, CRM and workforce management functions of your back office.
All conversations can be monitored and tracked by caller ID in real-time, allowing compliance supervisors and managers to enforce your service quality standards.
We give you tailored solutions with no third party licensing fees – this is the essence of our approach to sustain long-term cost efficiency by utilizing open-source platforms.
We provide optimal queuing mechanism with agent prioritization logic that helps to deliver calls to the right agent with the right expertise to reach best conversion results.
Our solution allows automatic client connection with the next available agent, which saves at least 35% of staff’s time.
Delivering high quality service is our priority, that is why our sales agents are able to monitor their performance on designated TV screens with live progress dashboards.
Our highly experienced IT team is ready to service your newly established call center anytime, anywhere.