We provide optimal queuing mechanism with agent prioritization logic that helps to deliver calls to the right agent with the right expertise to reach best conversion results.
All conversations can be monitored and tracked by caller ID in real-time, allowing compliance supervisors and managers to improve your service quality standards.
The system is deeply integrated with our cloud-based back office and CRM, which allows the application of various business rules and load balance calls.
All call information is logged, recorded, and saved as .mp3 files, allowing to listen, monitor and report the information.
Our experienced IT team will provide a 24/7 service for your new virtual call center.
We provide the right features without third party licensing fees – this is the essence of our approach to sustain long-term cost efficiency by utilizing open-source platforms.