Proprietary VOIP-based Telephone System
Communication with no borders.
Combining intelligent call distribution, voice menu/IVR, incoming and outgoing calls, remote access 24/7 and robust failover architecture, DYNINNO Virtual Call Center can easily be deployed and integrated with compliance without making any long-term investments. Your agents can be employed on your premises or have the option to work from any location, while your supervisory staff can monitor agent performance and customer contact history to enforce your quality standards.
Key Capabilities
Intelligent Call Routing

We provide optimal queuing mechanism with agent prioritization logic that helps to deliver calls to the right agent with the right expertise to reach best conversion results.

Real-Time Monitoring

All conversations can be monitored and tracked by caller ID in real-time, allowing compliance supervisors and managers to improve your service quality standards.

Integration

The system is deeply integrated with our cloud-based back office and CRM, which allows the application of various business rules and load balance calls.

Call Logging

All call information is logged, recorded, and saved as .mp3 files, allowing to listen, monitor and report the information.

Certified IT Staff

Our experienced IT team will provide a 24/7 service for your new virtual call center.

No Extra Licensing Costs

We provide the right features without third party licensing fees – this is the essence of our approach to sustain long-term cost efficiency by utilizing open-source platforms.

This solution was successfully implemented in the following projects:
US-based project helping talented kids to fulfill their dreams of acting and modelling. KidsCasting works with top entertainment professionals and photographers across the U.S. and offers a variety of casting calls and auditions specifically for kids.
Travel consolidator with over 11 years of experience on the travel market, providing cost-effective solutions for airlines, allowing vast business opportunities for travel agencies and independent agents.