Cloud-Based Back Office and CRM
Think of it as your online business control center, built from the ground up.
Address all of the operational nuances and make sure that all employees in every department can track, prioritize and process pending transactions with greater speed and efficiency, regardless of if they are thousands of miles apart.
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Key Capabilities
Order Processing

Make your customer service stand out with efficient order fulfillment and processing systems. Dynamic Innovations specializes in complex, deep sales processes with a persistent focus on employing the best industry practices and standards.

Workforce Management

Schedule tracking and progressive commission functionality to maximize conversion by rewarding high-performers with up-sell incentives and volume bonuses.

Workflow Automation

Time-intensive processes transformed into automated parallel workflows with task queuing and forwarding, VoIP and front-end integration, commission schemes and finance management, schedule management, marketing campaigns, integrated with follow-up systems and analytics to boost productivity and to optimize staff workload.

Custom Reporting

An executive view of your business performance by unit, campaign, market, and product line, facilitating strategic decision-making and risk management.

CRM

Increase revenue, reduce costs and enhance customer loyalty with DYNINNO's globally-delivered processes, such as customer profiling, grouping according to business needs, and customized values tracking for either B2C or B2B segments, including cross-departmental integration with customer support and others to ensure a pipeline of customers requests withhin one system.

Compliance

If your contact center isn't secure, your customers won't be either. DYNINNO has created a reliable network to manage all compliance legal challenges and protect data in the travel industry, international commerce or any other industry. Get a state-of-the-art platform powering your contact center, maintain PCI DSS Compliance with ease and protect your employees, customers, and business from damaging security breaches.

Rapid Feature Deployment

With module-based architecture, DYNINNO lays the groundwork for rapid feature deployment allowing developers to address your business objectives as they arise.

The solution was efficiently implemented in the following projects:
A travel consolidator with over 11 years of market experience, providing cost-effective solutions for airlines, allowing vast business opportunities for travel agencies and independent agents.
One of the busiest travel agencies with nationwide brand awareness across all segments of the last-minute air travel market.

ITN got more than 210,000 additional sales per year and our conversion rate increased by 42%

Peter Vazan,
Travel Management Group,
an ITN managing company