Business Process Outsourcing
No one can predict the future. But you can plan for it.
DYNINNO comes up with a game plan to boost your revenue. Regardless of how many product lines you have, we are confident that our training division will prepare the right people with precisely the right skills to pitch and persuade, as well as up-sell and cross-sell to your customers, while delivering the ultimate in quality service. By taking advantage of our call center services, you get a dedicated outsourced team of highly-trained professionals that you can rely on to drive your sales.
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Key Capabilities
HR Management

From the initial stages of recruitment to ongoing motivational training, our HR managers and team leaders use their proven practices to hire and retain the best people, keeping staff turnover rates down. Dedicated call center agents deliver a positive buying experience and generating return business with a relationship-based service.

Marketing and Sales

Maximize your revenue and reach your target audiences through search engine results pages, mobile media, and major offline marketing channels.

Bookkeeping and Finance

Employee records data entry and management, data tracking, payroll processing and administration. Invoice / billing and statement processing, credit card, payments, accounts receivable. DYNINNO provides financial intelligence that is accurate, on-time, accessible and actionable through accounts payable, tax and payroll reporting services.

IT Help Desk

Every agent retains real-time access to the help desk service, which streamlines the resolution process of any technical difficulties, without sacrificing the sale.

Quality Assurance

Every contact is recorded and archived to guarantee the transparency of all operations, allowing compliance supervisors to enforce your quality standards.

Development and Back-End

Industry experts analyze and focus on your specific requirements to generate an ultimate plan maximizing your return on optimization spending and keeping competitive edge. Track, prioritize and process pending transactions with greater speed and efficiency, regardless of if they are thousands of miles apart.

Intelligent Call Routing

Optimal queuing mechanism with agent prioritization logic, delivering calls to the right agent, with the right expertise and the best conversion results.

Analytics

Customer information and market research and processing, customer database building and administration. Our analytical solutions are created for marketing and advertising, front-end development, VoIP-system and customer behavior, commission schemes performance and much more.

Cost -Efficiency and No Third Party Licensing Fees

Precisely the right features and no third party licensing fees – this is the essence of our approach to sustaining long-term cost efficiency by utilizing open-source platforms.

Custom Solutions and Business Continuity

We take programed modules and set them up according to your business needs, for example we can change commission percentage depending on geographical position of your office, season or manager’s specialization. CMS system allows you to customize your website’s sections or landing page within couple of clicks. With VoIP solution you can set-up easy or complex logic for any calls routing. DYNINNO ensures your business never stops. We've spent decades refining our sales and business lead generation practices so you can reach your goals faster and more cheaply than doing it internally, with full 24/7 access to all calls, leads and recordings on your campaign. Let's discuss your road-map and customise it while your business processes evolve.

The solution was efficiently implemented in the following projects:
A travel consolidator with over 11 years of market experience, providing cost-effective solutions for airlines, allowing vast business opportunities for travel agencies and independent agents.
An online consumer finance company working on creating convenient and friendly way for customers to get access to money.

We saved more than $100,000 and exceeded every quality and customer service objective. The result: more than 210,000 additional sales per year and a 42% conversion rate increase.

Peter Vazan,
Travel Management Group,
an ITN managing company