We are finding, training sales and support department staff for your business with a non-stop 24/7 functioning on your clients preferred language. Everyday sales agents are ready to take over 10,000 calls.
Full integration of order processing, lead generation campaign management, CRM and workforce management functions of your back office.
All conversations can be monitored and tracked by caller ID in real-time, allowing compliance supervisors and managers to enforce your service quality standards.
Precisely the right features with no third party licensing fees – this is the essence of our approach to sustaining long-term cost -efficiency by utilizing open-source platforms.
Optimal queuing mechanism with agent prioritization logic, delivering calls to the right agent, with the right expertise and the best conversion results.
The solution allows automatic connection of clients with the next available agent, which save at least 35% of staff’s time.
Delivering high quality service is our priority. Our sales agents are able to monitor their performance on designated TV screens with motivational sales teams live progress dashboards, which is also adding up to our service excellence besides our proprietary e-learning and offline training programs.
A highly experienced, agile team, with some of the best IT professionals, ready to service your newly established call center. Today's customers aren't known for their patience, so why test it?
We saved over 50% on our workforce costs. DYNINNO's customer service has been phenomenal. Our call center has never once been down.
Travel Management Group,
an ITN managing company