Dedicated Call Center
Save time spent between calls. Focus on generating sales and revenue.
Our dedicated call center is an all-encompassing strategic solution for medium and large enterprises seeking to build a long-term competitive edge by maximizing operational efficiency and retaining total control over a flexible infrastructure that delivers the ultimate performance, aligned with your business needs as they evolve.
CONTACT THE EXPERTS
Key Capabilities
Call Center Scaling and Management

We are finding, training sales and support department staff for your business with a non-stop 24/7 functioning on your clients preferred language. Everyday sales agents are ready to take over 10,000 calls.

Cloud-Based Back Office and CRM Integration

Full integration of order processing, lead generation campaign management, CRM and workforce management functions of your back office.

Real-Time Monitoring

All conversations can be monitored and tracked by caller ID in real-time, allowing compliance supervisors and managers to enforce your service quality standards.

No Extra Licensing Costs

Precisely the right features with no third party licensing fees – this is the essence of our approach to sustaining long-term cost -efficiency by utilizing open-source platforms.

Intelligent Call Routing

Optimal queuing mechanism with agent prioritization logic, delivering calls to the right agent, with the right expertise and the best conversion results.

Autodialer

The solution allows automatic connection of clients with the next available agent, which save at least 35% of staff’s time.

Motivational TV Screens

Delivering high quality service is our priority. Our sales agents are able to monitor their performance on designated TV screens with motivational sales teams live progress dashboards, which is also adding up to our service excellence besides our proprietary e-learning and offline training programs.

Certified IT Staff

A highly experienced, agile team, with some of the best IT professionals, ready to service your newly established call center. Today's customers aren't known for their patience, so why test it?

The solution was efficiently implemented in the following projects:
A travel consolidator with over 11 years of market experience, providing cost-effective solutions for airlines, allowing vast business opportunities for travel agencies and independent agents.
A subscription service for actors, entertainers, models, dancers and extras to connect with casting directors, filmmakers and photographers.

We saved over 50% on our workforce costs. DYNINNO's customer service has been phenomenal. Our call center has never once been down.

Peter Vazan,
Travel Management Group,
an ITN managing company