Proprietary VOIP-based Telephone System
No boundaries communication.
Combining intelligent call distribution, voice menu / IVR, incoming and outgoing calls, remote access 24/7 and robust failover architecture, DYNINNO Virtual Call Center can easily be deployed and integrated with compliance without making any long-term investments. Your agents can be deployed on your premises or have the option to work from any remote location, while your supervisory staff can monitor agent performance, schedule adherence, and customer contact history, to enforce your quality standards.
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Key Capabilities
Intelligent Call Routing

Optimal queuing mechanism with agent prioritization logic, delivering calls to the right agent, with the right expertise and the best conversion results.

Real-Time Monitoring

All conversations can be monitored and tracked by caller ID in real-time, allowing compliance supervisors and managers to enforce your service quality standards.

Integration

The system is deeply integrated with our cloud-based back office and CRM, which allows the application of various business rules and load balance calls.

Call Logging

All call information is logged, recorded and saved as .mp3 files, allowing listening, monitoring and reporting.

Certified IT Staff

A highly experienced, agile team with the best IT professionals, ready to service your new virtual call center.

No Extra Licensing Costs

Precisely the right features with no third party licensing fees - this is the essence of our approach to sustaining long-term cost-efficiency by utilizing open-source platforms.

The solution was efficiently implemented in the following projects:
US-based project helping talented kids to fulfill their dreams of acting and modeling. KidsCasting works with top entertainment professionals and photographers across the country, and offers a variety of casting calls and auditions specifically for kids.
A travel consolidator with over 11 years of market experience, providing cost-effective solutions for airlines, allowing vast business opportunities for travel agencies and independent agents.

I need good connectivity, flexibility in networking and cheap calls. DYNINNO offered all of those things and much more. They were great to work with. They are straightforward and there are no gimmicks of starting with low pricing and then adding on some additional charges for common features. The best thing is, I get a real person who knows me or can quickly direct me to someone who does.

Igor Reiant,
CEO Casting Dynamics