Optimal queuing mechanism with agent prioritization logic, delivering calls to the right agent, with the right expertise and the best conversion results.
All conversations can be monitored and tracked by caller ID in real-time, allowing compliance supervisors and managers to enforce your service quality standards.
The system is deeply integrated with our cloud-based back office and CRM, which allows the application of various business rules and load balance calls.
All call information is logged, recorded and saved as .mp3 files, allowing listening, monitoring and reporting.
A highly experienced, agile team with the best IT professionals, ready to service your new virtual call center.
Precisely the right features with no third party licensing fees - this is the essence of our approach to sustaining long-term cost-efficiency by utilizing open-source platforms.
I need good connectivity, flexibility in networking and cheap calls. DYNINNO offered all of those things and much more. They were great to work with. They are straightforward and there are no gimmicks of starting with low pricing and then adding on some additional charges for common features. The best thing is, I get a real person who knows me or can quickly direct me to someone who does.
CEO Casting Dynamics